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"Thomas Cook chief 'overwhelmed' by support
By Ian Taylor | Nov 25, 2011 00:00AM GMT
Thomas Cook chief 'overwhelmed' by support
Thomas Cook has enjoyed “overwhelming support” from the industry since the shock announcement on Tuesday that it is seeking additional funding from banks.
Ian Ailles, Thomas Cook UK and Ireland mainstream chief executive, said: “We have been overwhelmed by the show of support from our trade partners.”
Ailles told Travel Weekly: “A lot of people in the trade have worked for Thomas Cook at some point and we are seeing strong support. We are very grateful.”
He added: “It has been heart warming. Lots of people have phoned me in the last two days to say, ‘Is there anything we can do to help?’”
Travel Weekly revealed on Wednesday that the Northern & Western Insurance Company (NWIC) had suspended supplier-failure cover for Thomas Cook component sales through third parties.
Ailles said: “We do have an issue with Northern & Western. However, where partners offer components through Thomas Cook Flexibletrips these are Atol-protected.”
Thomas Cook acknowledged there has been confusion about consumer protection of flight-only sales. A spokeswoman said: “Flight-only charter seats bought from Flythomascook.com are not Atol protected. But flight-only sales through Gold Medal are fully protected."......................"
weiter unter
http://www.travelweekly.co.uk/Articles/2011/11/25/...-by-support.html