Date: 2/21/08
Dear Snap!VRS Customers,
Since my last update with you, Snap!VRS has continued to work hard to restore the Ojo network at the earliest time possible. While I'm pleased to inform you that we are making good progress in working with WorldGate to reestablish the Ojo network for everyone, our resolution must include mechanisms which ensure that we will not experience an Ojo network outage again.
During this challenging time, we have received an amazing outpouring of support for Snap!VRS from customers. We appreciate your trust in us and your encouragement for us to continue providing quality video relay services and equipment. Together we will overcome this temporary setback and Snap!VRS is committed to being part of the deaf and hard of hearing community for a long time to come.
Please know that Snap!VRS is still in business and providing interpreting services 24 hours a day. In contrast to the Ojo network, our network is still up and we have maintained our interpreter staffing levels throughout the Ojo network outage. Many Ojo users are temporarily using an alternative video phone (e.g. VP-100/200 and D-Link) to call Snap!VRS by dialing "snapvrs.tv" or "call.snapvrs.com". If you need instructions on how to do this then please contact Snap!VRS Customer Service.
As in the past, I will keep you up to date with more information about WorldGate's Ojo network as soon as it becomes available.
Sincerely,
Richard Schatzberg
CEO
-Snap!VRS Team
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